What to do when the receipt printer is not printing?


This issue is usually caused by the Aimazing device being powered off or when the printer cables are loose. In this case, you should proceed to look for our device adapter as indicated by a bright orange Aimazing sticker and ensure that it is plugged in firmly to your power socket with the power button on. After that do proceed to restart your printer and ensure that your printer cables are firmly plugged in as well. Shall this situation persist please call us at the number found at the bottom of this page.




What to do when QR Code is not printed for ALL closed bills?


This issue is usually caused by Wi-Fi issues at your store. There are 2 scenarios for such cases.

  1. Wi-Fi name and password has been changed. In this scenario, please Whatsapp us on the dedicated group chat we have with you as we must send our technicians down to update the Wi-Fi settings on our device.
  2. Wi-Fi is down. In this scenario, please ensure that your Wi-Fi is working by connecting to it on your phone. If you are having trouble connecting to it, please restart your router and make sure the Wi-Fi is working on your phone before proceeding to close a bill and test the QR code.




What to do when QR Code is not printed for ONLY SOME closed bills?


Please ensure that the receipt contains items that are approved for cashback. If it does contain the items approved for cashback, kindly note down the customer name and contact, take a picture of the receipt and send it to us on the dedicated Whatsapp group chat we have with you and we will proceed to SMS them their cashback.




What to do when customers are unable to scan their QR Code?


This issue is usually caused by the fading, bending or dirtying of the QR Code making it hard to scan. In this case, kindly note down the customer name and contact, take a picture of the receipt and send to us on the dedicated Whatsapp group chat we have with you and we will proceed to SMS them their cashback.




What to do when customers cannot collect/redeem cashback after scanning their QR code?


Please get the customer to scan in the QR code for at least 3 times and ensure that the customer clicks on the “Notify Me” button when prompted on the Messenger in order to successfully collect their cashback for redemption. If the issue still persists, kindly note down the customer name and contact, take a picture of the receipt and send to us on the dedicated Whatsapp group chat we have with you and we will proceed to SMS them their cashback.





Frequently Asked Questions

Need more help?

WhatsApp Us

+65 8379 4281

Operating Hours

Daily from 10am – 7pm

  • Facebook
  • LinkedIn
  • Instagram
  • Whatsapp

67 Ayer Rajah Crescent, #07-18/20

Singapore 139950

© 2021 AImazing Pte Ltd.  All Rights Reserved.